We offer a return policy for store credit or refund due to product defects, delivery mistake or no satisfaction.

The customer MUST contact us within 3 business days after receiving the package. The delivery date is based on our carrier's tracking system.

The customer MUST contact us thru the “contact us” partition on our web site where you will find a return form that needs to be filled up and sent to us within 3 business days after delivery. It does not mean that you have to mail the returning item within 3 business days. Instead you should wait for our reply (e-mail) with instructions and RMA (return to merchant’s authorization) number prior to mailing the item back.

The customer will be allowed up to 10 days to mail the item back to us counting from the date we replied with instructions.

If the customer mail the item back without priory contacting us and without proper RMA number and proper address OR if the customer refuses the package when it is delivered we will not be responsible to follow up with the return and will not be in title to refund the customer.

Returns

In case of refund, the total amount of the sales price of the previously authorized returned item(s) will be issued within 30 days after we receive the returning item(s). In addition the maximum refundable amount per order is $300.00 and shipping charges are not refundable on any of the reasons mentioned above.

Cancellation of Order

Any delivery that is refused by the recipient which will include (Refused by recipient, Customer not available or business closed, Customer not home) or any other refusal will be subjected to all outbound and inbound freight charges without exception. All refusals will also be subjected to a 10% cancellation charge If customer has contacted us by email of cancellation of their order prior to us shipping no shipping charges will be incurred.

We will not refund shipping charges in any of the return reasons mentioned above.

In case the customer requests an exchange for any of the above reasons, a discount coupon will be issued to the customer within 3 days after we receive the item back. The discount coupon is a number that the customer enters on the check out window when placing a new order. It will automatically give a deduction on the order total. The discount coupon is very easy to use and expedites all exchanges.

If the customer decides, for any reason, not to use the coupon system on the exchange we might process the exchange manually and a new item should be shipped to the customer within 30 days after we receive the item back.

We will only authorize one item to be returned when it is a multiple quantity of the same item.

No refunds on all wholesale orders. All wholesale orders are for exchanges only

ORDER CANCELATION - We might cancel a non-shipped order and fully refund it as long as the customer contacted us within 24 hours prior to the shipping date. The customer MUST contact us thru the “contact us” partition on our web site where you will find a return form that needs to be filled up with the order info and cancelation request. If the order is already shipped or if the order were shipped in less then 24 hours after the request has been sent then the customer should wait to get the package and contact us for return procedures as mentioned above.